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Empowerment HR strategies for service excellence

Lashley, Conrad

Empowerment HR strategies for service excellence Conrad Lashley. - New Delhi Butterworth Heinemann 2002 - xxii, 300p., 23cm - (Hospitality, Leisuze and Tourism). .

ISBN: 0-7506-5244-6.

Dewey Class. No.: 658.3 / L25E

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