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Management meeting and exceeding customer expectation

Plunkett, Warren R

Management meeting and exceeding customer expectation Warren R. Plunkett, Raymond F. Attner; Gemmy S. Allen. - 7th ed. - Australia South Western 2002 - xxviii, 797p., col. ill.; 26cm.

ISBN: 0-324-02725-7.

Dewey Class. No.: 658.4 / P63M

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