TY  - BOOK
AU  - Dewan, Prag
TI  - Total quality management in small business
SN  - 8175140356
U1  - 658.562 
PY  - 1998///
CY  - New Delhi
PB  - Vanity Book International
KW  - Product management
KW  - Customer satisfaction
KW  - Quality assurance
ER  -