TY  - BOOK
AU  - Van der Wagen, Lynn
TI  - Building quality service: with competency-based human resource management
SN  - 8172246099
U1  - 658.3 
PY  - 1997///
CY  - Mumbai
PB  - Jaico Publishing House
KW  - Customer services
KW  - Customer services - Management
KW  - Customer relations
ER  -