TY  - BOOK
AU  - Kolb, Deborah M.
TI  - When talk works: profiles of mediators
SN  - 787910902
U1  - 303.69 
PY  - 0000///[n.d.]
CY  - San Francisco
PB  - Jossey
KW  - Mediation
KW  - Conflict management
KW  - Mediation - United States
KW  - Conflict management - United States; Dispute resolution (Law) - United States
ER  -