TY  - BOOK
AU  - Kaplan, Colin
TI  - Total quality control essentials: key elements,     methodologies,     and managing for success
SN  - 70595488
U1  - 658.562 
PY  - 1992///
CY  - New York
PB  - McGraw Hill Book
KW  - Total quality management
KW  - Quality control
ER  -