Pratley, Peter <br/><br/>
The Essence of effective communication 
Ron Ludlow and, Fergus Panton. 
 - New Delhi  Prentice Hall of India  2000 
 - vi, 156p., 22cm 
 - (Prentice-Hall essence of management series) .
<br/><br/><label>ISBN: </label>81-2030909-x. 
<br/><br/><label>Dewey Class. No.: </label>658.45  / L88E