Customer relationship management  strategic imperative in the world of e-business 
editor and contributor, Stanley A. Brown; editor and contributor, Stanley A. Brown. 
 - Toronto  John Wiley and Sons  2000 
 - xxviii, 345p.: ill.; 23cm. 
<br/><br/><label>ISBN: </label>0-471-64409-9. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / C94C