Yeh, Raymond <br/><br/>
Zero time TM  providing instant customer value every time, all the time 
Raymond Yeh, Keri Pearlson; George Kezmetsky. 
 - New York  John Wiley and Sons  2000 
 - xiv, 270p., 23cm. 
<br/><br/><label>Dewey Class. No.: </label>658.834  / Y03Z