Woodruffe, Helen <br/><br/>
Services marketing 
Helen Woodruffe. 
 - Delhi  Macmillan India  2000 
 - ix, 307p., 23cm. 
<br/><br/><label>ISBN: </label>0-333-93080-0. 
<br/><br/><label>Dewey Class. No.: </label>658.802  / W75S