Greenberg, Paul <br/><br/>
CRM at the speed of light  capturing and keeping customer in internet real time 
 Customer relationship management 
Paul Greenberg. 
 - New Delhi  McGraw Hill  c2001. 
 - xxiii, 360p.: ill.; 23 cm. 
<br/><br/><label>ISBN: </label>72127821 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations - Data Processing. Customer Relations - Management  Electronic Commerce.  Internet Advertising. 
<br/><br/><label>Dewey Class. No.: </label>658.834  / G76C