TY  - BOOK
AU  - Ahluwalia, J.S.
TI  - Total quality management: creating a quality environment for the next millenium
SN  - 8175140526
U1  - 658.562 
PY  - 2001///
CY  - New Delhi
PB  - Vanity Books International
KW  - Total Quality Management
KW  - Benchmarking (Management)
ER  -