Duchessi, Peter <br/><br/>
Crafting customer value  the art and science 
Peter Duchessi. 
 - Mumbai  Jaico Publishing House  2002 
 - xi, 193p., 26cm. 
<br/><br/><label>ISBN: </label>81 - 7992 - 038 - 0. 
<br/><br/><label>Dewey Class. No.: </label>658.834  / D83C