Plunkett, Warren R <br/><br/>
Management  meeting and exceeding customer expectation 
Warren R. Plunkett, Raymond F. Attner; Gemmy S. Allen. 
 - 7th ed. 
 - Australia  South Western  2002 
 - xxviii, 797p., col. ill.; 26cm. 
<br/><br/><label>ISBN: </label>0-324-02725-7. 
<br/><br/><label>Dewey Class. No.: </label>658.4  / P63M