Buckingham, Richard <br/><br/>
Customer once, client forever  12 tools for building lifetime business relationships 
Richard Buckingham. 
 - Delhi  JAICO Publishing House  2004 
 - xxiii, 285p.; 23cm. 
<br/><br/><label>ISBN: </label>8179921808 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relationship-Marketing; Customer services; Customer care.
<br/><br/><label>Dewey Class. No.: </label>658.812  / B94C