Call centres and human resource management  a cross-national perspective 
edited by Stephen Deery and Nicholas Kinnie. 
 - New York  Palgrave Macmillan  2004 
 - xi, 295p.; 22cm. 
<br/><br/><label>ISBN: </label>1403913048 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services; Personnel management.
<br/><br/><label>Dewey Class. No.: </label>384.65  / C13C