Chadha, Roma <br/><br/>
Taking the call  an aspirant's guide to call centers 
Roma Chadha. 
 - New Delhi  Tata McGraw Hill  2004 
 - xvi, 208p.; 22cm. +CD. 
<br/><br/><label>ISBN: </label>007058558X. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone centres; Communication services; Customer care services.
<br/><br/><label>Dewey Class. No.: </label>384.65  / C28T