Finch, Lloyd C. <br/><br/>
Call center success  essential skills for CSRs 
Lloyd C. Finch. 
 - New Delhi  Viva Books  2004 
 - vi, 119p.: ill.; 22cm..-(A Fifty-minute series book). 
 - (A Fifty-minute series book). .
<br/><br/><label>ISBN: </label>8176495271 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone stations; Communication services.
<br/><br/><label>Dewey Class. No.: </label>384.65  / F43C