TY - BOOK AU - McLaren, Ian R. TI - Communication excellence: using nlp to supercharge your business skills SN - 9788179929100 U1 - 658.45 PY - 2008/// CY - Delhi PB - Jaico Publishing House KW - Management KW - Automatic data collection systems KW - Management - Communication systems N1 - Bibliography p.216-18 ER -