Customer relationship management 
editor, S. Shanmugasundaram. 
 - New Delhi  Prentice Hall of India  2008 
 - xix,276p.; 24cm. 
<br/><br/><label>ISBN: </label>9788120333260 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business Public Relation  Customer service. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / C97C