Customer relationship management 
Editors, Jagdish N. Sheth, Atul Parvatiyar and G Shainesh. 
 - New Delhi  McGawHill Education  2019 
 - xv, 544p.: ill.; 25cm. 
<br/><br/><label>ISBN: </label>9780070435049 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing management Customer relations. - Management  Customer services - Computer programs. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / C94C