Pushpanjali Jena <br/><br/>
Application of total quality management to Library and Information services in digital scenario  a study through users\u0027 satisfaction 
Pushpanjali Jena, Sanghamita Dalbehera. 
 - New Delhi  Avon  2013 
 - xiv, 442 p.: ill.; 22cm. 
<br/><br/><label>ISBN: </label>9799381839201 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management Digital library. 
<br/><br/><label>Dewey Class. No.: </label>025.02  / P97A