000			00519nam a2200145Ia 4500
008			241204s9999 xx 000 0 und d
020			_a0-471-64409-9.
040			_aJamia Hamdard
041			_aEnglish
082			_a658.812 _bC94C
245		0	_aCustomer relationship management _bstrategic imperative in the world of e-business _ceditor and contributor, Stanley A. Brown; editor and contributor, Stanley A. Brown.
260			_aToronto _bJohn Wiley and Sons _c2000
300			_axxviii, 345p.: ill.; 23cm.
942			_cBK
999			_c29829 _d29829