000 00466nam a2200133Ia 4500
008 241212s9999 xx 000 0 und d
020 _a8174731482
082 _a658.8
_bW24M
100 _aWatkins, Charley
245 0 _aMarketing sales and customer services
_bunderstanding the theory and practice of selling through service
_cCharley Watkins.
260 _aDelhi
_bAITBS
_c2002
300 _ax, 348p.; 24cm.
650 _aManagement
_bSales Management
_cCustomer Services.
999 _c43723
_d43723