| 000 | 00504nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 241212s9999 xx 000 0 und d | ||
| 020 | _a1403913048 | ||
| 082 |
_a384.65 _bC13C |
||
| 245 | 0 |
_aCall centres and human resource management _ba cross-national perspective _cedited by Stephen Deery and Nicholas Kinnie. |
|
| 260 |
_aNew York _bPalgrave Macmillan _c2004 |
||
| 300 | _axi, 295p.; 22cm. | ||
| 650 | _aCustomer services; Personnel management. | ||
| 700 | _aDeery, Stephen | ||
| 700 | _aKinnie, Nicholas | ||
| 999 |
_c44971 _d44971 |
||