| 000 | 00496nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 241212s9999 xx 000 0 und d | ||
| 020 | _a8176495271 | ||
| 082 |
_a384.65 _bF43C |
||
| 100 | _aFinch, Lloyd C. | ||
| 245 | 0 |
_aCall center success _bessential skills for CSRs _cLloyd C. Finch. |
|
| 260 |
_aNew Delhi _bViva Books _c2004 |
||
| 300 | _avi, 119p.: ill.; 22cm..-(A Fifty-minute series book). | ||
| 440 | _a(A Fifty-minute series book). | ||
| 650 | _aTelephone stations; Communication services. | ||
| 999 |
_c44975 _d44975 |
||